Repair Terms

These terms apply when you book a repair with us, online or at our counter. They form part of our Terms and Conditions, and our Privacy Policy explains how we look after your information.

Repairs are carried out at our shop in Ontario by Wireless Deal Inc., an Ontario corporation, whichever of our stores you book through. “We”, “us” and “our” mean that company.

The version of these terms shown on the day you book is the one that applies to that repair.

Nothing in these terms limits any right you have under consumer protection law that cannot be waived.

• Your booking is a written estimate. We never charge more than 10% above it, or do work you did not book, without your approval first.
• Back up your device before you book. A repair can erase data, and we never open your apps, photos or messages.
• A passcode is optional. If you give one, it is encrypted, only the technician on your repair can see it, and it is deleted when the repair is finished.
• We check every device against registers of lost and stolen devices, and we never bypass a lock.
• Each repair has a warranty, shown when you book. It starts the day you get your device back.
• Please collect your device once it is ready. We remind you by email, and we hold it for the time shown on your repair.

When you book, we show the price of each repair you chose and the total with tax. That is your written estimate, and it is kept with your repair.

• We will not charge more than 10% above the estimate without your approval.
• If we find a fault you did not book, or a repair can only be priced once we have looked at it, we send you a quote in your account. No extra work is done until you approve it, and a quote stands until the date it shows.
• If you decline a quote, we return your device without that work. Where a diagnosis fee was shown when you booked, it is credited to the repair if you approve it and kept if you do not.

• Please back up your device before you book. Most repairs leave your data where it is, but any repair can erase it. We are not responsible for data that is lost or damaged during a repair, unless that is because of our negligence.
• Our technicians test the device's functions — the screen, cameras, sound, charging and the like. They do not open, read or copy your apps, photos, messages or other personal content.
• A passcode lets us test everything after the repair, and is optional. It is stored encrypted, only the technician working on your repair can see it, every time it is viewed is recorded, and it is deleted automatically when your repair is finished.
• Never put a passcode in a message, a note or an email to us. We will never ask for one that way.

By booking, you confirm that you own the device or have the owner's permission to have it repaired. When somebody other than you brings it in, we record who they are.

• We check each device's IMEI against registers of devices reported lost or stolen before any work starts. We do not repair a device that has been reported, and we keep a record of the check.
• Find My, Activation Lock and Factory Reset Protection are not signs of theft, but some repairs cannot be finished while they are on. We may ask you to unlock the device in front of us to show it is yours. We never bypass or remove a lock.

When your device arrives, we record its condition with photographs and a checklist of what works, and you can see them on your repair. Damage already on the device when it arrives is not caused by the repair.

What a repair can change

• A device that has had liquid damage, or has been opened or repaired before, can fail during or after a repair, including in ways unrelated to the part we replace.
• We replace seals where a repair needs it, but cannot guarantee water resistance afterwards.
• A part that is not made by the device's maker may show a notice saying so, and some features can work differently. Each part grade, and what it means, is described when you choose it.
• Opening a device can affect any warranty its maker gives. Our repair warranty is our own.

If your device is lost or damaged through our fault while it is with us, we will repair or replace it, or pay you its value — within the limits in our Terms and Conditions, and never beyond what the law allows us to limit.

Each repair comes with a warranty on the part we fitted and on our work. How long it lasts is shown for that repair when you book, and on your quote and invoice. It starts the day you get your device back.

What it does not cover

• New physical or liquid damage after the repair.
• The device being opened or repaired by anybody else after us.
• Faults that have nothing to do with the repair we made.

How to claim

Message us from your repair's page in your account. If the part or our work has failed, we repair it again at no charge; if we cannot, we refund what you paid for that repair. Your rights under consumer protection law are in addition to this warranty.

• Repairs are priced and charged in the currency shown when you book, and the price includes the part and our work.
• You pay once the repair is finished, online or at our counter, before you collect your device or we send it back.
• Any fee to be paid when you book — such as a diagnosis fee — is shown before you book.

We email you as soon as your device is ready. Please bring photo ID when you collect it; if somebody else collects it for you, we record who they are.

We hold a device that has not been collected for the time shown on your repair, and we email you reminders before that time ends. If it is still not collected, and after any notice the law requires, we may sell, recycle or otherwise dispose of it, as Ontario law allows a repairer to, and keep from any sale what you owe us for the repair. We erase the device's data before it is sold or recycled.

You can cancel a repair in your account until we have your device, and nothing is charged. Once we have it, contact us and we will stop work and give it back to you; you pay only for work you have already approved and any fee that was shown when you booked.

We may update these terms. A new version carries its date at the top of this page, and a repair you have already booked stays under the version you booked it under.

Questions about a repair are quickest from the repair's own page in your account. Otherwise, reach us below.

Message us from your account — you will be asked to sign in, and we reply in the same place.

Or email support@wirelessdealz.ca. If your message is about an order, include its order number.

Customers in Canada buy from

Wireless Deal Inc.an Ontario corporation934 Pape AvenueEast York, Ontario M4K 3V2Canada

Customers in the United States buy from

Wireless Deal Inc.a Virginia corporation934 Pape AvenueEast York, Ontario M4K 3V2Canada