Terms and Conditions

These terms apply when you use wirelessdealz.ca and when you buy from us. Our Returns and Refunds policy and Privacy Policy form part of them.

If you buy for delivery in Canada, you are buying from Wireless Deal Inc., an Ontario corporation. If you buy for delivery in the United States, you are buying from Wireless Deal Inc., a Virginia corporation. These are two separate companies registered under the same name. “We”, “us” and “our” mean the company you are buying from.

By creating an account or placing an order, you agree to these terms. The version shown on the day you place an order is the one that applies to it.

Nothing in these terms limits any right you have under consumer protection law that cannot be waived. Where these terms and that law differ, the law applies.

• You must be old enough to enter a binding contract where you live.
• Give us accurate information and keep it up to date.
• Keep your password private. You are responsible for what happens on your account, so tell us straight away if you think someone else has used it.
• We may suspend or close an account used for fraud, for abusing returns or payment disputes, to get around these terms, or for anything unlawful.

We sell new, used and refurbished devices. Each used or refurbished listing describes that device: its condition grade, its battery health where measured, whether it is unlocked, and any notes about its condition. Our condition grades explain what each grade means.

• Grades describe cosmetic wear. Signs of use consistent with a device’s grade are not a fault.
• Check compatibility before you buy. Carriers, network bands, regional models and plans differ, and we cannot guarantee a device works with every carrier or plan. A carrier-locked device works only with the carrier it is locked to.
• Software updates, features and support are decided by the manufacturer and can change or end.
• If an item is materially different from its listing, return it as our mistake under the Returns and Refunds policy.

• Prices are in US dollars for delivery in the United States, and in Canadian dollars for delivery in Canada.
• Taxes are charged as the law requires. Taxes and delivery charges are shown before you pay.
• Prices can change until you place an order. Trade prices are only for approved business accounts, and a quote’s prices apply only until the date shown on it.
• Errors. If a price or description was clearly wrong, we may cancel the order — even after confirming it — and refund everything you paid. We tell you before we do.

Placing an order is an offer to buy. The order number we show confirms that we received it, not that we accepted it. We accept your order when we dispatch it or tell you it is ready to collect.

We may decline or cancel an order if an item is unavailable, a price or description was wrong, we cannot verify your identity, payment or address, we suspect fraud, or it exceeds a quantity limit we set for personal buyers. For high-value orders we may ask for proof of identity or payment before dispatch. If we cancel, we refund everything you paid within 7 business days.

• Pay in full before we dispatch. We accept the payment methods offered for your order, such as card, bank debit and wire transfer. We do not offer credit or payment terms.
• If payment has not arrived by the date and time shown on your order, we may cancel it and put the items back on sale.
• You must be authorised to use the payment method you choose. Fees your own bank charges for a wire or transfer are yours to pay.
• We never change our bank details by email. Before sending a transfer, confirm the details with us using the contact details on this page. We are not responsible for money sent to an account we did not give you.
• Please contact us before disputing a charge with your bank. If a charge is disputed for an order we delivered as described, we give your bank the evidence of the order and its delivery, and we may suspend your account while the dispute is open.

• We deliver within the country you buy in: addresses in the United States for US orders, and in Canada for Canadian orders.
• Delivery times are estimates. If we cannot dispatch within the time we gave you — or within 30 days if we gave none — we tell you, give you a new date if we can, and let you cancel for a full refund.
• A signature may be required, especially for high-value orders.
• Ownership and risk pass to you when the order is delivered to the address you gave us, or when you collect it.
• Check your address before ordering. If a parcel is delayed, lost or returned because the address was wrong or incomplete, you pay any cost of sending it again.
• To collect an order, bring its order number and photo ID in the name on the order. Orders not collected within the collection period shown at checkout may be cancelled and refunded.
• For damaged or missing deliveries, see our Returns and Refunds policy.

This warranty covers the used and refurbished devices we sell. New, sealed devices carry the manufacturer’s warranty instead. Accessories are covered by our Returns and Refunds policy.

Who is covered

The person who bought the device from us. The warranty does not pass to a later owner.

What is covered

A fault in how the device works that was present at delivery or develops in normal use during the warranty period. For example: it will not power on or charge; the screen, touch, cameras, speakers, microphones, buttons, sensors or wireless connections fail; or the battery fails, or was below the battery health stated in the listing when it arrived. A device blocked because of a loss, theft or unpaid-balance report made before you bought it is also covered.

What is not covered

• Cosmetic wear consistent with the device’s condition grade.
• Damage after delivery, including drops, cracks, liquid and pressure.
• Repair, opening or modification by anyone other than us, including jailbreaking or rooting.
• Normal battery wear after delivery.
• Software problems, lost data, third-party apps, and carrier or network restrictions not caused by the device.
• Loss or theft, and devices whose IMEI or serial number has been altered or does not match our records.

What we will do

We repair the device, replace it with the same model in the same or a better grade, or refund what you paid for it — our choice. A repaired or replacement device is covered for the rest of the original warranty period.

How long it lasts

90 days from the day the device is delivered to you.

How to make a claim

Contact us within the warranty period with your order number, the device’s IMEI or serial number, and a description of the fault. We may ask you to try troubleshooting steps or send photos or a video. If the claim is covered, we tell you how to send the device and we pay for shipping both ways. If we find no fault, or the problem is not covered, we send the device back and you pay the return shipping.

Implied warranties and your other rights

Customers in the United States: any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the 90-day duration of this written warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. We are not responsible for incidental or consequential damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Customers in Canada: this warranty is in addition to the warranties and conditions provincial law gives you and does not limit them — including, in Quebec, the legal warranty of quality, which applies to used goods and cannot be excluded.

• Do not use the website for anything unlawful or fraudulent.
• Do not copy, scrape or harvest prices, listings or other content, or place orders, by automated means.
• Do not try to get around security, test for vulnerabilities, or access accounts or systems that are not yours.
• The website’s text, photographs, grading descriptions and design belong to us or our licensors and may not be reused without our permission.
• We may change, suspend or withdraw any part of the website.

To the fullest extent the law allows:

• we are not liable for indirect or consequential loss, including lost data, lost profits or business interruption;
• our total liability for any claim about an order is limited to the amount paid for that order.

These limits do not apply to liability that cannot legally be limited, such as for fraud, and they do not reduce your rights under consumer protection law.

This section applies only to purchases on an approved business account. It does not apply to consumers.

• You confirm you are buying for business purposes and have authority to bind the business named on the account.
• We approve accounts, assign tiers and set trade prices at our discretion, and may change a tier or close an account. Trade prices and quotes are confidential to your business.
• If you buy tax-exempt, you must give us a valid, current resale or exemption certificate and tell us when it changes. You are responsible for any tax, interest and penalties that become due because a certificate was invalid.
• You must comply with export control and sanctions laws, and must not sell or ship devices bought from us to any destination or person those laws prohibit.
• Missing or wrong items must be reported within 2 business days of delivery, as set out in our Returns and Refunds policy.
• Our total liability to a business for any claim is limited to the price paid for the units concerned, and we are not liable for lost profits, lost sales or business interruption.
• You will compensate us for losses caused by your breach of these terms, including an invalid tax certificate or a breach of export laws.

If something goes wrong, please contact us first and give us a fair chance to put it right. Most problems are solved quickly that way.

• Canada: these terms are governed by the laws of Ontario and the federal laws of Canada that apply there. If you are a consumer, you also keep the protection of the laws of the province where you live, and may bring a claim in its courts.
• United States: these terms are governed by the laws of Virginia, without regard to its conflict-of-law rules. If you are a consumer, you also keep the protection of the laws of the state where you live.
• Business accounts agree that the courts of Ontario (for purchases from Wireless Deal Inc., an Ontario corporation) or of Virginia (for purchases from Wireless Deal Inc., a Virginia corporation) have exclusive jurisdiction.

We may update these terms, and the date at the top shows when they last changed. The version in place when you placed an order applies to that order; later changes do not.

• If any part of these terms is found unenforceable, the rest still applies.
• If we do not enforce a term straight away, we can still enforce it later.
• We are not responsible for delays caused by events beyond our reasonable control, such as carrier disruption, severe weather or outages. If one delays your order, we tell you, and you may cancel for a full refund.
• You may not transfer your rights under these terms. We may transfer ours to a company that takes over our business, without reducing your rights.
• These terms, with the policies they refer to, are the whole agreement between us about their subject.

Message us from your account — you will be asked to sign in, and we reply in the same place.

Or email support@wirelessdealz.ca. If your message is about an order, include its order number.

Customers in Canada buy from

Wireless Deal Inc.an Ontario corporation934 Pape AvenueEast York, Ontario M4K 3V2Canada

Customers in the United States buy from

Wireless Deal Inc.a Virginia corporation934 Pape AvenueEast York, Ontario M4K 3V2Canada